Everything about delivery, payment, returns and customs — answered plainly. Still unsure? Contact us.
Delivery
How long does delivery take?
7 to 14 business days from the moment your order is confirmed. Orders are dispatched within 1–3 business days and then travel to you.
What if my order is late?
If an order passes 14 business days without being delivered, you choose: we reship it free of charge, or we refund you in full. No arguing, no conditions.
How much is shipping?
AED 25 inside the UAE and AED 35 to Saudi Arabia. Shipping is free on orders above 250 in your local currency.
Do you deliver to my city?
We deliver to every city in the UAE and Saudi Arabia, including addresses outside the main cities.
How do I track my order?
A tracking link is emailed to you the moment your order is dispatched. If you have not received it, message us and we will send it.
Payment
Can I pay on delivery?
Yes — cash on delivery is available in both the UAE and Saudi Arabia, and it is currently the only payment method at checkout. Card payment is being added.
Will you call me before shipping?
Yes. Every cash-on-delivery order is confirmed within 48 hours before it is dispatched, so nothing is shipped by mistake.
Do you have a discount code?
Use WELCOME20 for 20% off your first order. One use per customer.
Returns and warranty
Can I return an item?
Yes — within 14 days of receiving it, in its original condition and packaging. Customers in Saudi Arabia also have the 7-day right of withdrawal under Saudi e-commerce law.
What if the item arrives damaged or faulty?
Send us a photo within 48 hours of receiving it and we replace it or refund you, and we cover the return shipping.
Is there a warranty?
Every product carries a 6-month warranty against manufacturing defects.
Orders from Saudi Arabia
Will I pay customs or VAT?
Parcels entering Saudi Arabia may be charged 15% VAT plus a fixed customs service fee of SAR 15, collected on delivery. Customs duty itself is zero for orders under SAR 1,000, which covers our whole catalogue.
Do I need a national address?
Yes. From 2026 every parcel delivered inside Saudi Arabia needs the short national address (4 letters + 4 digits). Please add it to the address field so your parcel is not delayed.
Products
Are the products genuine?
We sell unbranded and generic accessories chosen from vetted suppliers. We never present a generic item as a branded one.
An item is out of stock — what now?
Message us with the product name and we will tell you when it is back, or suggest the closest alternative.